Privacy Policy

Customer's privacy is paramount to us at Sweetsation Therapy. The information we collect is for Sweetsation Therapy use only and will never be shared with third parties. We use the information to enhance customer relationships and to communicate with our customers. By joining our mailing list, you will receive information that we think will make you smile, including special sales, exclusive offers, and promotions.

Standard Delivery

• All in-stock items generally will ship via USPS First Class or Priority within 24 hours.
• Within the continental U.S., Sweetsation Therapy guarantees delivery of all in stock items within 7-10 business days
• Shipments to Alaska, Hawaii, US Territories and APO/FPO addresses take additional time.
• USPS Tracking number sent with receipt via email.
• Retail orders over $100* are shipped free of charge for the contiguous U.S. only. International orders will pay standard shipping rates.
  

Return Policy

• We would like you to be 100% satisfied with your purchase. However if you do not like our product for any reason, you can return it for a full refund within 30 days.
• Skin care products can be returned used, but no more then 1/3 of the total amount of the product.
•  Customer's shipping costs cannot be refunded unless there was an error on our end.
•  We can only accept returns and exchanges for items purchased directly from www.sweetsationtherapy.com. If you purchased our products from a boutique or other e-tailer, please consult with the boutique as to their return policy. 

• Exchanges will be ground shipped to you free of charge.
• Upon arrival at the Sweetsation Therapy warehouse all returned items will go through our inspection process.
• If you received the wrong item or an item that is defective we will reimburse you for the cost of shipping the item back to us.
• If the return is not a result of our error and your item is returned within 30 days of delivery, we will refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees.
• Expect to receive the refund within four weeks from shipping your return to Sweetsation Therapy. This includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company.
• You will receive your refund via the form of payment that you used.
• If your item was damaged during transportation, customer must notify Sweetsation Therapy within 7 days from the date of receipt.  It is the customer's  responsibility to return the unused damaged item to our facility for verification of damage claim. Upon our receipt of the damaged product, we will replace it at our expense. Sweetsation Therapy will also reimburse customer for the return shipping of such item after damage claim is verified. Please note, that any reports of damage after 7 days of delivery receipt will not be eligible for damage consideration.
  

Sale Item Return Policy

Items purchased on sale are not eligible for returns or exchanges.

Returns Instructions:

If you wish to return merchandise, please:

• Call or email before shipping any products back to us. Notifying us ahead allows us to evaluate the order and gives us time to properly handle any situation and provide you with the best possible customer service. Ship the package via traceable postage carrier to the following address:
• Sweetsation Therapy
  P.O. Box 2374
  Jupiter, FL 33468
  

• Please include with the return, your name, address, phone number, email address, and reason for your return.

Proudly Made in the U.S.A.